The Buff Way: Demonstrating our Culture of Care

ÌýÌýCourse Description

The Buff Way: Demonstrating our Culture of Care provides the knowledge, skills, and abilities CU Boulder employees need to demonstrate a culture of care that results in high student success and retention. The Buff Way is based on care standards, guiding principles, and operating guidelines developed by CU Boulder.Ìý

The program will develop the skills needed to provide exceptional service to all members of the CU Boulder community from internal campus partners to students to external stakeholders. Join us to learn what it means to serve our community in The Buff Way. Ìý

ÌýÌý Learning Outcomes

After attending this training, participants will be able to: Ìý

  • Demonstrate the mindset of a culture of care service provider Ìý
  • Demonstrate how to mitigate unconscious bias in service interactionsÌý
  • Assess their current service skills and strengths  Ìý
  • Investigate the harms that can come when we do not demonstrate a culture of care, including the impact on student retention  Ìý
  • Demonstrate their knowledge of those we serveÌý
  • Anticipate and respond to the needs, wants and expectations of those they are serving  Ìý
  • Implement a four-step process for managing a conversation to demonstrate a culture of care Ìý
  • Implement the communication skills that demonstrate a culture of care, including the art of focused questions and problem-solving skills   Ìý
  • Cultivate skills for handling difficult conversations and situations when delivering service  Ìý

ÌýÌý Who should attend

Employees who interact directly with students and others in a service capacity should take this course. 

ÌýÌýCost

There is no cost for this program.

ÌýÌýUpcoming Sessions

  • In-person:ÌýFebruary 25thÌýand 26th, 2025, from 9 am – 1 pmÌý each day, Administrative & Research Center (East Campus) 346
  • In-person: March 25th and 26th, 2025, from 12:30 – 4:30 pmÌý each day, Administrative & Research Center (East Campus) 346
  • In-person: May 20th and 21st, 2025, fromÌý9 am – 1 pmÌý each day, Administrative & Research Center (East Campus) 346

Contact Perri Longley with questions.